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How 2Checkout MyAccount Improves Your Clients’ Purchasing Expertise


Within the fast-paced digital commerce house, customers these days count on the choice to have the ability to monitor, evaluate or replace their order particulars, in a self-service type. Whereas prior to now, consumers would depend on cellphone or e mail interactions to retrieve details about their on-line orders, the digital buying expertise as we speak offers full management and transparency to the end-user. A technique of upgrading this expertise and assembly clients’ expectations is to present a self-service account the place one can search for and replace transaction and cost information. Make customers’ self-service expertise environment friendly and seamless, by offering them with a consumer my account space.

That is the place the new-and-improved 2Checkout myAccount may also help.

 

What’s 2Checkout myAccount?

myAccount is a self-service platform the place consumers can entry particulars about purchases they made, for which the cost processing was executed by 2Checkout. These particulars embrace subscription standing, prices, bill, supply and billing data, reference quantity, and extra, all information that’s up to date in actual time within the account.

In different phrases, myAccount is a self-service portal that enables clients to observe their order historical past from placement to supply/fulfilment.

What’s extra, 2Checkout myAccount is designed to centralize the buying and post-purchase exercise of your clients, giving them higher visibility into their buy standing and shopping for exercise.

 

3 Advantages of utilizing myAccount

Offering a real-time self-service order monitoring portal like myAccount can drive many constructive outcomes on your model.

1. Lowered prices

Clients need the power to observe their orders. For those who don’t give them that choice, you’ll be bombarded with “the place’s my order?” assist tickets, which may get expensive in the long term.

By offering a self-service order standing portal to your clients, you’re lowering the burden in your buyer assist workforce, leaving you extra sources to put money into different methods to please consumers.

 

2. Improved buyer expertise

The trendy buyer craves extra management of their buying expertise. No marvel  51% of consumers need real-time visibility into the standing of their orders. With an order resolution like myAccount, you’re making the post-purchase expertise a predictable one on your clients.

The end result? Extra engaged clients and extra worthwhile relationships.

improved-customer-experience

3. Improved retention

Driving repeated purchases comes all the way down to belief. By letting clients monitor their recurring contracts and their subsequent billing interval, you’re including a layer of transparency to the post-purchase expertise. This makes your corporation extra dependable and reliable in your clients’ eyes. The extra they belief you, the extra seemingly they’ll hold shopping for.

 

2Checkout myAccount’s options:

With the 2Checkout myAccount buyer portal, consumers can:

  • Entry detailed data of all merchandise/providers bought by way of 2Checkout
  • Achieve insights into merchandise and subscriptions bought by means of 2Checkout, together with any modifications made all through the order’s historical past
  • Handle subscription settings and configure renewal choices (like flip auto-renewal on or off, or pause their subscription for a set time frame) and related notifications
  • Order on-demand renewals for his or her subscriptions (out there solely when a subscription is 90 days or much less from the expiration date)
  • Improve on-demand merchandise and subscriptions
  • Retrieve license keys and authorization codes equipped with the services or products
  • Obtain product information equivalent to spec sheets, person manuals, key retailer information, guarantee paperwork, and many others.
  • Replace cost data for subscriptions
  • Reactivate the auto-renewal system of on-demand subscriptions

 

Order Lookup: How consumers can observe their order historical past

As soon as logged in, clients must click on the Order Lookup tab. After coming into the order quantity/Paypal Bill ID and the e-mail handle used upon putting the order, consumers can observe the standing of their order in real-time.

In addition to monitoring their order standing, clients can use Order Lookup to entry their transaction historical past, together with funds, refunds, invoices, credit, and so forth. To realize entry, they need to enter the primary and final 4 digits of the cardboard used to put the order, plus the entire quantity paid, and the foreign money used.

If the knowledge matches the cost information within the 2Checkout system, the shopper will obtain further transaction particulars by means of e mail.

Buyers can nonetheless do the entire above with out logging into myAccount. But when they wish to entry their full order and product/service information, they need to join myAccount and log in.

 

Introducing the redesigned myAccount portal

We’re pleased to announce that the 2Checkout myAccount portal now comes with an improved, absolutely responsive design.

The redesigned portal is obtainable to all consumers that positioned orders on service provider web sites utilizing 2Checkout as their eCommerce supplier (whatever the service provider’s enterprise mannequin and business phrases in partnering with us).

 

the-redesigned-myaccount-portal

 

What is going to this imply for your corporation? Two issues.

First, the brand new and improved, absolutely cellular optimized design makes it simpler on your clients to entry their order data, subscriptions, and refunds.

Second, due to the user-friendly interface, you get fewer assist tickets concerning refunds and subscription cancellations.

In different phrases, the brand new myAccount portal gives a extra environment friendly self-help useful resource on your clients, leading to a extra participating and comfy buying expertise.

 

Will the brand new design disrupt any particular customization settings?

No. The visible modifications solely apply to retailers utilizing the Commonplace visible format. For those who’ve set particular customizations on your shopper portal, you get to hold your present design. That mentioned, you’ve got the choice to change to our new design should you really feel it’s going to enhance the post-purchase expertise.

 

How do I activate the brand new design?

You don’t need to do something. The brand new design can be activated by default for all accounts. For those who’ve made particular customizations to your shopper portal, you get to maintain your present settings even after the brand new format has been activated.

 

Tips on how to entry 2Checkout myAccount

Buyers can entry the 2Checkout myAccount buyer portal in two methods:

  • Through the use of a hyperlink
  • By way of Single Signal-On

 

How consumers can entry myAccount utilizing a hyperlink

You may arrange consumers to entry the myAccount portal by organising an auto-email containing the hyperlink (https://safe.2co.com/myaccount/) for particular actions equivalent to order placement, cost affirmation, and many others.

For those who’re utilizing a customized area, a portion of the hyperlink can be changed together with your area (for instance www.retailer.customized.com/myaccount).

As soon as consumers click on the hyperlink, they’re taken to myAccount portal entry web page the place they’ll check in utilizing two choices:

  • Log in utilizing the e-mail handle (related to the order/subscription) or the order quantity.

 

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  • Log in utilizing the e-mail handle (related to the order/subscription) and a password (the one beforehand set for the 2Checkout myAccount portal).

 

Accessing-2Checkout-myAccount-by-email-and-password

 

How consumers can entry myAccount by way of Single Signal-On

You may routinely log in consumers to the myAccount buyer portal primarily based on subscription data or buyer reference quantity offered by the Single Signal-On server.

If you wish to simplify your clients’ buying expertise and add a layer of safety, utilizing Single Signal-On is a superb concept. It’s additionally helpful if you wish to direct consumers to particular pages on the myAccount shopper portal (together with a particular subscription itemizing, order lookup, and many others.).

 

Remaining Phrases

Relating to boosting gross sales and enhancing model loyalty, your post-purchase expertise is simply as necessary because the buying expertise that results in the sale.

The brand new and improved 2Checkout myAccount is a strong resolution you should utilize to create predictable, seamless experiences for consumers, even after the acquisition is made.

Trying to uncover the varieties of options which are wanted to acquire new customers, increase gross sales, improve conversion charges, increase subscription renewals, or curb cart abandonment? Then learn our eBook to learn the way 2Checkout’s advertising and marketing and gross sales instruments may also help you get extra from every person.

 

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