Wednesday, December 7, 2022
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iphone – Customers with iOS generally do not see the choice to permit our cell app to entry their location


We have constructed a cell app for drivers that collects location knowledge. As of some months in the past, half of our drivers now not have see the choice to “All the time Permit” entry to share location knowledge to our app of their location privateness settings. Our cell app does not occasion come up as an possibility for them to decide on “By no means” or “enable when app is in use” or “all the time enable”. We have examined this with totally different variations of iphones and iOS however cannot determine why some customers simply haven’t got the choice. Subsequently we will not acquire location knowledge from these customers. Photos beneath present screenshots of two totally different iphone 13, each with the newest iOS 16.1.1 model.

Any concept whats occurring?

iphone with location privateness choices
iphone with NO location privateness choices

We tried testing each telephones with two totally different consumer instances: one consumer case selected to “enable all” location settings when the messages first pop up after downloading the app and establishing their account. The opposite consumer case we examined selecting “do not enable” within the first messages that popped up however that did not change something. We will not determine why one consumer with the identical iphone and ios model does not have the choice to toggle location for our cell app and the opposite consumer can.

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