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Rackspace Hosted Trade Outage As a result of Safety Incident

Rackspace hosted Trade suffered a catastrophic outage starting December 2, 2022 and remains to be ongoing as of 12:37 AM December 4th. Initially described as connectivity and login points, the steering was ultimately up to date to announce that they had been coping with a safety incident.

Rackspace Hosted Trade Points

The Rackspace system went down within the early morning hours of December 2, 2022. Initially there was no phrase from Rackspace about what the issue was, a lot much less an ETA of when it could be resolved.

Prospects on Twitter reported that Rackspace was not responding to help emails.

A Rackspace buyer privately messaged me over social media on Friday to narrate their expertise:

“All hosted Trade purchasers down over the previous 16 hours.

Unsure what number of corporations that’s, nevertheless it’s important.

They’re serving a 554 lengthy delay bounce so individuals emailing in aren’t conscious of the bounce for a number of hours.”

The official Rackspace standing web page provided a operating replace of the outage however the preliminary posts had no info aside from there was an outage and it was being investigated.

The primary official replace was on December 2nd at 2:49 AM:

“We’re investigating a difficulty that affects our Hosted Trade environments. Extra particulars might be posted as they develop into out there.”

13 minutes later Rackspace started calling it a “connectivity concern.”

“We’re investigating reviews of connectivity points to our Trade environments.

Customers could expertise an error upon accessing the Outlook Net App (Webmail) and syncing their e-mail shopper(s).”

By 6:36 AM the Rackspace updates described the continuing downside as “connectivity and login points” then later that afternoon at 1:54 PM Rackspace introduced they had been nonetheless within the “investigation part” of the outage, nonetheless attempting to determine what went mistaken.

And they had been nonetheless calling it “connectivity and login points” of their Cloud Workplace environments at 4:51 PM that afternoon.

Rackspace Recommends Migrating to Microsoft 365

4 hours later Rackspace referred to the state of affairs as a “important failure”and started providing their clients free Microsoft Trade Plan 1 licenses on Microsoft 365 as a workaround till they understood the issue and will convey the system again on-line.

The official steering acknowledged:

“We skilled a big failure in our Hosted Trade atmosphere. We proactively shut down the atmosphere to keep away from any additional points whereas we proceed work to revive service. As we proceed to work by way of the basis reason behind the problem, we’ve got an alternate answer that can re-activate your potential to ship and obtain emails.

For gratis to you, we might be offering you entry to Microsoft Trade Plan 1 licenses on Microsoft 365 till additional discover.”

Rackspace Hosted Trade Safety Incident

It was not till practically 24 hours later at 1:57 AM on December third that Rackspace formally introduced that their hosted Trade service was affected by a safety incident.

The announcement additional revealed that the Rackspace technicians had powered down and disconnected the Trade atmosphere.

Rackspace posted:

“After additional evaluation, we’ve got decided that this can be a safety incident.

The recognized influence is remoted to a portion of our Hosted Trade platform. We’re taking needed actions to guage and defend our environments.”

Twelve hours later that afternoon they up to date the standing web page with extra info that their safety crew and outdoors specialists had been nonetheless engaged on fixing the outage.

Was Rackspace Service Affected by a Vulnerability?

Rackspace has not launched particulars of the safety occasion.

A safety occasion typically includes a vulnerability and there are two extreme vulnerabilities at present within the wile that had been patched in November 2022.

These are the 2 most present vulnerabilities:

  • CVE-2022-41040
    Microsoft Trade Server Server-Aspect Request Forgery (SSRF) Vulnerability
    A Server Aspect Request Forgery (SSRF) assault permits a hacker to learn and alter knowledge on the server.
  • CVE-2022-41082
    Microsoft Trade Server Distant Code Execution Vulnerability
    A Distant Code Execution Vulnerability is one during which an attacker is ready to run malicious code on a server.

An advisory printed in October 2022 described the influence of the vulnerabilities:

“An authenticated distant attacker can carry out SSRF assaults to escalate privileges and execute arbtirary PowerShell code on susceptible Microsoft Trade servers.

Because the assault is focused towards Microsoft Trade Mailbox server, the attacker can probably achieve entry to different sources by way of lateral motion into Trade and Energetic Listing environments.”

The Rackspace outage updates haven’t indicated what the precise downside was, solely that it was a safety incident.

Essentially the most present standing replace as of December 4th acknowledged that the service remains to be down and clients are inspired emigrate to the Microsoft 365 service.

Rackspace posted the next on December 4, 2022 at 12:37 AM:

“We proceed to make progress in addressing the incident. The supply of your service and safety of your knowledge is of excessive significance.

Now we have dedicated in depth inside sources and engaged world-class exterior experience in our efforts to attenuate detrimental impacts to clients.”

It’s attainable that the above famous vulnerabilities are associated to the safety incident affecting the Rackspace Hosted Trade service.

There was no announcement of whether or not buyer info has been compromised. This occasion remains to be ongoing.

Featured picture by Shutterstock/Orn Rin



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